FAQs

What does Acid-Free mean?

Acid-free means that a material has a pH level of over 7 but less than 9.5.  If the board is too alkaline (over 10), the board could weaken natural protein fibers, such as silk and wool.  If the board is acidic (less than 6.5), first the paper will degrade and that could damage the textiles stored within the garment box.

What is Muslin?

Natural unbleached muslin is stable and non-acidic. It is the same material used by museums worldwide such as the Smithsonian. Muslin material is a buffer against moisture and contaminants. Our muslin is pre-washed to remove starches so that you can immediately wrap your gown, textiles, or precious heirlooms in it for safekeeping.

Do I pay International fees and duties?

Yes, you are responsible for any duties or fee that may be due for you. Please do not order if your not willing to pay for these fees, we do not give refunds for buyer who don't pay their duties custom fees, these ARE NOT fees charged by us and we have no way to know if they will be imposed. International orders are final sale.

How soon does my order ship?

All orders ship within 3-5 business days

Where do I my orders ship from?

All orders are shipped from Virginia or Chicago

Do you take returns?

Sorry, all items are final sale. If we have made an error on it, we will be happy to correct it.

What carriers do you use for shipping?

We ship via UPS, FedEx or USPS and tracking is included with all packages. 

Can I text a quick question?

Yes, please text 202-643-6372. Our Customer Service Team is available Monday through Friday.  

Can I pick up my order?

Yes, all orders over $400 can be picked at our storefront in Virginia by appointment.