FAQs

We are an Authorized Dealer for Wedding Gown Preservation Company & Memories Gown Preservation Dealer

Email: Info@GownPreservationCompany.com

What does Acid-Free mean?

Acid-free means that a material has a pH level of over 7 but less than 9.5.  If the board is too alkaline (over 10), the board could weaken natural protein fibers, such as silk and wool.  If the board is acidic (less than 6.5), first the paper will degrade and that could damage the textiles stored within the garment box.

What is Muslin?

Natural unbleached muslin is stable and non-acidic. It is the same material used by museums worldwide such as the Smithsonian. Muslin material is a buffer against moisture and contaminants. Our muslin is pre-washed to remove starches so that you can immediately wrap your gown, textiles, or precious heirlooms in it for safekeeping.

How soon does my order ship?

All orders ship within 3-5 business days

Where do I my orders ship from?

All orders are shipped from NYC or Texas

Do you take returns?

Sorry, all items are final sale. If we have made an error on it, we will be happy to correct it.

What carriers do you use for shipping?

We ship via UPS, FedEx or USPS and tracking is included with all packages. 

Can I text a quick question?

Yes, please text 202-643-6372. Our Customer Service Team is available Monday through Friday.